NetForce offers several levels of managed IT services. A managed services agreement is something that needs to be custom fit to your business. We will build your managed service agreement around you and your business to ensure top notch reliability from your systems and productivity from your workforce. With flexible terms and all-inclusive services we can provide all your IT services with one low monthly price.
24x7 Critical System Monitoring
Call Center Help Desk for Remote Support
On-Site and In Shop Support Included
All Inclusive Package
Monitoring and Help Desk available Globally
The NetForce Health Agent is state of the art software that runs seamlessly on each workstation and server. This allows our systems to verify the health of your system in real time. In the event a problem is detected, our staff is immediately alerted to the problem so it can be resolved before it causes any downtime. In the event that an end-user simply requires assistance for a specific task they can submit a support ticket right from their desktop and manage their tickets in an easy to use interface.
With any level of managed IT services you choose, comprehensive reporting is available to view the overall health of your system and track ticketing requests where applicable and maintain compliance. This will provide you with the insight you need to keep track of what is going on with your systems. Reports can be requested at any time or sent to you or your staff on a predefined schedule.
Each system with help desk access will be configured with a support ticket management system that can be used to track the status of your open tickets, send new requests to technicians and screenshots of error messages when needed. Tickets can also be submitted with a phone call or email.